Shipping & Returns

Shipping


We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

Please allow 2-3 days to process your order. 

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

meow meow  is not responsible for destination country tax and/or duty charge that may incur. Customers will be held accountable for any restrictions, duties, taxes, and any other fees collected from the destination country, prior to ordering.  meowmeow.ca will not be responsible for any Duties, Taxes, or Customs fees under any circumstances.

 

We are not responsible if a package is undeliverable because of missing, incomplete, or incorrect destination information. We do our best to avoid errors by verifying the shipping information with every customer in the order confirmation sent immediately after purchase. Costs to reship the package will be invoiced to the customer

 

 

Returns Policy

You may return most new, unopened items within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Only regular priced items may be refunded, If an item has the *Clearance* or *Final Sale* disclaimer in the description it cannot be refunded unless it has been deemed to be defective. Due to hygienic reasons no items intended for use with pets, any pet bedding or any pet clothing will be accepted for returns. This also applies to swimwear and jewellry. If you need any further information please contact us at purr@meowmeow.ca for more information. 

If you need to return an item, please contact us at: headbump@meowmeow.ca with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

 

Updated: 11 July 2019